Enhancing Quality of Learning Contents with Quality Function Deployment

Author aims to develop a scheme to enhance the quality of learning contents by applying the product marketing and manufacturing concept of Quality Function Deployment (QFD) improved by the approach used in decision support systems to assure that quality requirements, especially the Non Functional Requirements (NFR), are traced in the learning contents. The goal of QFD is to ensure that the voice of customer drives all actions concerned with quality. A case study on Multimedia Educational Software (MES) and Mobile Learning Contents (MLC) has been performed in this context, while the further research to trace the NFR to architectures has been performed in the domain of Information Systems and is still a work in progress in the Mobile Services Application domain.

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